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PAYMENT POLICY

Payment to be made within 2 days from the date of purchase; Do let me know in advance if there is any delay in your payment.

All prices shown in each listing are bsse in USD.
 
Malaysia Buyers
*Credit card / Debit card are accepted by PAYPAL, Please select PAYPAL as payment method when Checkout.

*Cash Deposit / Bank Transfer (PUBLIC BANK BHD)

 
International Buyers
*We accept payment via paypal only . (Credit card / Debit card are accepted by Paypal)
 
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SHIPPING POLICY
 
* We follow the shipping address in your  INVOICE not Paypal.
 
*We offer Worldwide Shipping 
 
*All items are made to order, please allow  7 working days to complete and shipped. (upon payment cleared)
 
* SHIPPING METHOD :
International Order will be shipped via  FEDEX INTERNATIONAL PRIORITY SERVICE , 3-5 working days from Shipment date.  (except Israel, Russia, PO Box and APO Address). *
Malaysia Order will be shipped via GDex ( 1- 2 working days to arrive)
 
*your telephone numbers(required for courier delivery)
 
* All Package need to be signed upon delivery
 
* WE ARE NOT RESPONSIBLE FOR DELIVERY EXCEPTION, ONCE THE PACKAGE BEEN RETURNED, WE, SHIPPER WILL BE CHARGED FOR RETURNING COST, ROUGHLY USD35.00. 
THEREFORE, PLEASE PROVIDE CONTACT NUMBER TO AVOID SHIPMENT DELAY OR DELIVERY EXCEPTION. 
 
*Some countries address are not deliverable with Express ,EMS or Pos Malaysia. Example like Turmenistan, Israel, Russia or PO box, APO and FPO address. But we can still deliver to the address above using Global Mail service / Registered Air Mail. (Shipping time10 - 21 working days )
 
*Shipping delays may occur during festive periods or bad weather condition.
 
CUSTOMS DUTY / TAXES / CUSTOMS CHARGES
The recipient may be charged all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order.
 
All taxes, duties and customs fees are the responsibility of the customer. Tax and duty amount is presented during delivery, not during checkout. Your order confirmation details only the charges we are collecting.
 
Your local government determines duty and Customs charges, which varies by country.
Unfortunately, we are unable to provide you with the exact amount you will be charged. 
 
Your local post office or carrier will be able to provide you with further information or Contact your local Custom for specific details.
 
Customs fees and local taxes are out of my control - especially with Canadian and European orders! 
 
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RETURN AND EXCHANGE POLICY
 
If you are not sactisfied with the our product we send, you may contact us and get fully refund (the price of the bag) within 5 days. 
Before returning, pls contact us for the returning address, we can't refund you or exchange if the parcel is lost or sent to a wrong address. Buyer need to bear the shipping costs (including forward and return shipping cost).
 
Please send your returning item with registered mail to avoid unhappy situation. We will refund you as soon as I get the item in original condition(without washed, spoiled).
 
*Pictures / Photos are requested for damages claim.
 
we would be gladly try to resolve the problem. We could be contacted at kiniesdesign@gmail.com
 
*Exchange or Return / refund for Custom Order(s) are not acceptable